The Finest in Rustic Cabin Decor Online

Customer Service Information

Shipping & Delivery

 In stock items that ship directly from our Three lakes warehouse usually ship within 24 hours Monday-Friday via UPS Ground or Priority Mail and should arrive at their destination within 3 - 5 business days. Products that ship directly from the manufacturer usually ship in 24-48 hours Monday-Friday, unless otherwise noted on the product page and should arrive in 5-7 business days.  Orders may be received in separate shipments if they ship from different places.  We make every attempt to let our customers know if an item is out of stock and when it should become available.  In most cases you will receive an email with tracking information after your order has shipped.

Once an order has shipped, delays due to weather or other unexpected situations are not the responsibility of The Cabin Shop or their suppliers.


Standard Delivery charge: Continental US*

order total/shipping

 

 0 to 9.99  $6.95
 10 to 29.99  $9.95
30 to 64.99  $11.95
  65 to 99.99  $13.95
 100 to 119.99  $14.95
 120 to 149.99  $16.95
 150 to 199.99  $19.95
 200 to 299.99  $24.95
 300 to 499.99  $34.95
500 to 999.99   39.95
   
Over $1000 49.95

*NOTE:  Standard Delivery Charge excludes select furniture, lighting, and items that require special packaging or items too large to ship standard UPS ground. Most additional charges will be calculated by your shopping cart. Any other charges will be confirmed via email before processing your order.

Limitations:  Shipping to Alaska, Hawaii or Canada and all destinations outside the continental US are subject to additional shipping charges.

All prices are US.


FURNITURE DELIVERY
Furniture is delivered by a freight carrier. The carrier will schedule a delivery time and provide curbside delivery. The customer is responsible for moving the furniture into the house and setting it up. Assembly instructions are provided.  If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order.

For an additional charge white glove service can be requested

REFUSED OR UNDELIVERABLE FURNITURE
The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items. Both the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. We do not ship furniture to Canada or Alaska.

UNACCESSIBLE DESTINATIONS
If your home is not accessible by delivery truck we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.

In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.

DAMAGED FURNITURE
The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.

Price Match
Price Match Guarantee:

If at the time of purchase or within 30 days after placing your order you find an identical item priced lower at a different online store, The Cabin Shop will gladly match that price (inclusive of all shipping and handling)

To qualify, the item(s) must meet the following criteria:
1) The item(s) must be offered by a reputable* US company.
2) The item(s) must be identical to be price matched.
3) The Cabin Shop must be able to verify the competitor's price, shipping and handling fees.
4)The competitor must stock the item or it be must availiable for immediate shipping.

Exclusions and Limitations:
1) We will not match Internet auctions or manufacturer/wholesale prices.
2) We will not match clearance, close-out or overstocked items.
3) Discounts and promotions from The Cabin Shop can not be used on price matched orders except where expressly stated.
4) The Cabin Shop offers price matching on Furniture items priced over $500.00 at its descretion.
5) The Price Match Guarantee cannot be applied to previous orders, it only applies to new orders, open quotes and orders less than 30days old.

Simply e-mail the complete competitor’s Web Site address, along with your name, phone number, order number, and the details of the price difference to us at sales@thecabinshop.com and we will match the price. ( alternatively, you may complete the instant price match form on the product pages. All instant matches are subject to these terms.)
* For the purpose of retailer reputation, the competitor must participate in the BBB online reliability program and have a "A" rating with a 3 year or more history.
Additionally, the competitor website must honestly and fully disclose all true owner and business entity information and be verifiable as a genuine licensed retailer by the product manufacturer or vendor.  All other competitor matches - are accepted at the descretion of The Cabin Shop.
Return Policy

If you wish to return an item, you must first call or email us for a "Return Authorization Number" and the correct return address. Merchandise returned without a return authorization number will be refused and no credit given. Return items must be received within 30 days in unused condition and with original packaging including all tags and labels. Health regulations do not permit us to accept opened packages of sheets or bedding, items that have been used or items that have been washed  or dry cleaned. Lighting that has been installed cannot be returned.

Please be sure to insure the merchandise as any damage that may occur in shipping is the responsibility of the buyer until received by The Cabin Shop. All returns are subject to a 3% processing fee. Shipping and Handling fees are non refundable. ( If you received a free shipping promotion and the merchandise is returned, our actual shipping cost will be deducted from the refund )  Upon receiving and inspecting the merchandise, we will refund the credit card that was used in the original transaction. 

20% RESTOCKING FEES: Furniture, Light Fixtures, Rugs,  Mirrors, Stained Glass Windows, Made to Order Items will be charged a 20% restocking fee .

NON RETURNABLE ITEMS :  Custom Made Items,  Bulk Sales, Clearance and Holiday Merchandise and Lighting that has been installed can not be returned.


 

  Damaged Items:

Damaged merchandise will be replaced at no cost to the buyer as long as we are notified within 5 business days after the merchandise has been received. If your order is delivered by truck, it needs to be inspected at the time of delivery and any damage must be reported to the driver and to The Cabin Shop.


 Cancellation Policy:

 

Orders may be cancelled within 24 hours of placing your order providing they have not shipped.  Once the order is shipped, the order cannot be cancelled and it is the responsibility of the customer to return the merchandise for a refund.   Made to Order and Custom Made items can not be cancelled once the order is placed.

  All cancellations are subject to a 3% processing fee.


Payment, Pricing & Promotion

Viewing Orders
Updating Account Information
Other:
  
The Cabin Shop does not  warrant pricing for misprints or errors.  All orders acceptance is sole descretion of The Cabin Shop.